Gateway Parks Board of Directors and the onsite management team consider the health and safety of all residents and staff to be of the utmost importance. We recognize that resuming normal operations will need to be executed in phases to allow for flexibility, safe social distancing practices, and evolving health and safety standards. 
Association Office
Effective July 1, 2020, the Amenity Center and Association Offices will be closed and staff will be working remotely. 
As always, we are also available to you via email or phone.  
• Account Inquiries / Architectural Modification Requests / Violation Inquiries
Brandon Norman, Community Manager – 469.325.0961 |
• Events / Amenity Rental / New Resident Info / Access Cards
Shonna Camacho, Lifestyle Director – 469.724.3284 |
Amenities Access
While Governor Abbott’s May 5th Executive Order allows for pools to re-open as of May 8th, the required restrictions could be fairly complex, very limiting, and would likely require the Association to realize additional expenses above and beyond our normal amenity operating costs. It is not mandatory that pools be opened; however, we can all appreciate the strong desire to reopen pools and other common amenities.
It is important to have a disciplined approach to opening our amenities and continue to safeguard the health of the community. Please be patient with us during this difficult time, and understand the processes that have been put into place are for the safety of our residents and staff.
Pools are currently open and operational with a 25% maximum occupancy. At this time, pool access will be limited to RESIDENTS ONLY, guests will NOT be permitted.   It is our expectation that all residents using the pool and other amenities will follow the CDC (Centers for Disease Control) guidelines for the prevention of the coronavirus.  We don’t anticipate any issues, however, at the Board’s discretion, if consistent noncompliance with the guidelines is observed, re-closure of the pool and other amenities will occur. Residents are REQUIRED to sign a WAIVER prior to being admitted to the pools. Download WAIVER FORM.
More information: Gateway Parks Pools
Fitness Center
Since we do not have adequate staff to implement and enforce occupancy limits and enhanced protocols, the Board of Directors has determined that the fitness center will remain closed until which time we can re-open at 100% occupancy.
Amenity Rentals
Amenity rental requests are currently being accepted for the Veranda and Amenity Lawn ONLY. Available amenities will be rented at 25% of total occupancy until further notice. For more information on amenity rentals, please visit the RENTALS & RESERVATIONS page.   
If you have not yet received access cards, please send an email to and include your name, address, and move in date.
Shonna Camacho has created a virtual lifestyle program that will include a mix of virtual programming and in-person events with physical distancing to get us all back into the swing of socializing safely.
We thank you for your patience and understanding as we navigate these unique times.