Gateway Parks Board of Directors and the onsite management team consider the health and safety of all residents and staff to be of the utmost importance. We recognize that resuming normal operations will need to be executed in phases to allow for flexibility, safe social distancing practices, and evolving health and safety standards. 
Association Office
Association staff will be working at the Amenity Center during normal office hours, Monday – Wednesday. As we continue to practice safe physical distancing, we ask that you schedule an appointment if you need to visit the office to meet with a staff member. 
As always, we are also available to you via email or phone.  
• Account Inquiries / Architectural Modification Requests / Violation Inquiries
Brandon Norman, Community Manager – 469.325.0961 |
• Events / Amenity Rental / New Resident Info / Access Cards
Shonna Camacho, Lifestyle Director – 469.724.3284 |
Amenities Access
While Governor Abbott’s May 5th Executive Order allows for pools to re-open as of May 8th, the required restrictions could be fairly complex, very limiting, and would likely require the Association to realize additional expenses above and beyond our normal amenity operating costs. It is not mandatory that pools be opened; however, we can all appreciate the strong desire to reopen pools and other common amenities.
It is important to have a disciplined approach to opening our amenities and continue to safeguard the health of the community. Please be patient with us during this difficult time, and understand the processes that have been put into place are for the safety of our residents and staff.
The Board is pleased to announce that the community pools are open and operational as of Monday June 1st with a 25% maximum occupancy. At this time, pool access will be limited to RESIDENTS ONLY, guests will NOT be permitted.   It is our expectation that all residents using the pool and other amenities will follow the CDC (Centers for Disease Control) guidelines for the prevention of the coronavirus.  We don’t anticipate any issues, however, at the Board’s discretion, if consistent noncompliance with the guidelines is observed, re-closure of the pool and other amenities will occur.
New pool hours and enhanced safety protocols will be implemented and enforced by an on-site pool monitor. Residents will be required to enter through the front gates (by the parking lot) only, and check in each time with the pool monitor.  During each visit, Residents will be required to show ID, and sign in with full name and street address. The pools will be available on a first come, first served basis. Once maximum occupancy (125 people) has been reached inside the gates, no-one else may enter until occupancy permits.
Residents are REQUIRED to sign a WAIVER prior to being admitted to the pools. Download WAIVER FORM.
Pool Hours
9 a.m. - 8:30 p.m.

Pools will close every 2.5 hours for cleaning and sanitization. 
Fitness Center
Since we do not have adequate staff to implement and enforce occupancy limits and enhanced protocols, the Board of Directors has determined that the fitness center will remain closed until which time we can re-open at 100% occupancy.
Amenity Rentals
Amenity rental requests will be accepted for rentals occurring after June 30th. Available amenities will be rented at 25% of total occupancy until further notice. For more information on amenity rentals, please visit the RENTALS & RESERVATIONS page.   
If you have not yet received access cards, please send an email to and include your name, address, and move in date.
Shonna Camacho has created a virtual lifestyle program that will include a mix of virtual programming and in-person events with physical distancing to get us all back into the swing of socializing safely.
We thank you for your patience and understanding as we navigate these unique times.